Core Network Support Technician

23/12/2021

תיאור

A Hi-Tech company in Tel-Aviv is looking for a Core Network Support Technician.

The Core Network Support Technician will be responsible for day-to-day network monitoring, partner’s and customer’s cases.

This position provides Tier II & III support for all problems with cellular network related technology issues and inquiries.

· Perform cellular network checks.

· Pro-actively act on events reported by various monitoring tools.

· Perform troubleshooting and escalate internally and externally as required.

· Work with Core Network engineering team

· Investigate Technical Support issues, review and track trouble tickets.

· Communicate directly with customers by email and phone.

· Take ownership and resolve customer incidents per set guidelines

· Develop technical documentation and troubleshooting guides for tech support personnel.

· Provide training for the support organization

· Work continuously to increase core network Support knowledge.

· Work with vendors, contractors, service providers, integrators

· Provide ongoing communication to both customer support teams and engineering staff during time of outage or service impact.

· Perform other related duties as assigned.

דרישות התפקיד

· Mandatory Requirement - Bachelor's degree in Information Technology/Computer Science.

· Mandatory Requirement - Excellent written and verbal English skills.

· Mandatory Requirement - Knowledge / experience with cellular networks / technologies

· Mandatory Requirement - Willingness to provide Excellent customer support

· Significant advantage - Knowledgeable in the following areas: GSM/UMTS, LTE, VoLTE, 5G

· Knowledge / experience with networking concepts.

· Knowledge / experience using Sales Force or anther ticket system

כישורים נדרשים

· Possess a positive attitude, strong work ethic, and a desire for a variety of challenges.

· Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams as to the status of a particular issue.

· Well organized with the ability to properly manage individual workload.

· Solid problem-solving abilities.

· Self-starter capable of working independently or in groups.