Field Service Eng

The Field Service Engineer is responsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installation, servicing and repair of complex equipment and systems for all products and markets. Provide support both on-site with customers and remotely via phone and Team Viewer. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.

Working in a 3D Additive Manufacturing environment

Global on-site customer visits – Site preparation, Installations, Upgrades, Preventative maintenance, and break fix activities

Customers and Distributors remote support 

Customers call handling (A-Z)

Troubleshoot ,diagnose and report XJET systems symptoms

Technical writing assistance

Maintain an ongoing communication with the customers – Proactive approach

Training to distributors and customers