Technical Solutions Engineer

08/02/2023

תיאור

For a leading start-up company in the Retail market with AI solution we are looking for Technical solution Engineer. Located in the north.

As a Technical Solution Engineer, you’ll play a key role in our expanding Support team.

WHAT WILL YOU BE DOING?

Provide enterprise level support to our customers and prospects via a support system.

Take end to end ownership of customer issues and needs.

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Monitoring & validation processes

Create and conduct ongoing operational data processes in customer environments, including required managed complementary service to the product

Develop data Reports

Document knowledge

B.Sc degree in Information systems, industrial engineering or equivalent, BA +relevant cours

Full time, willing to work 1-2 shifts from 13:00- 22:00 from home

0-3 years of experience of proven experience in tier 2-3 customer support, manual QA or data operations

Strong SQL background- must have!

Deep knowledge in Linux systems, utilities and scripting

Strong troubleshooting and problem-solving skills

Great written and verbal client communication skills

Team spirit, self-motivation and a positive attitude

The ability to work with multiple interfaces and tasks in a dynamic environment

Be highly detail oriented

Bussiness orientation