For a leading start-up company in the Retail market with AI solution we are looking for Technical solution Engineer. Located in the north.
As a Technical Solution Engineer, you’ll play a key role in our expanding Support team.
WHAT WILL YOU BE DOING?
Provide enterprise level support to our customers and prospects via a support system.
Take end to end ownership of customer issues and needs.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Monitoring & validation processes
Create and conduct ongoing operational data processes in customer environments, including required managed complementary service to the product
Develop data Reports
B.Sc degree in Information systems, industrial engineering or equivalent, BA +relevant cours
Full time, willing to work 1-2 shifts from 13:00- 22:00 from home
0-3 years of experience of proven experience in tier 2-3 customer support, manual QA or data operations
Strong SQL background- must have!
Deep knowledge in Linux systems, utilities and scripting
Strong troubleshooting and problem-solving skills
Great written and verbal client communication skills
Team spirit, self-motivation and a positive attitude
The ability to work with multiple interfaces and tasks in a dynamic environment
Be highly detail oriented